If your LG K51 fails to turn on, there can be a number of reasons for this behavior. The issue can be software or hardware related. First of all, we are going to rule out the software issues before going through a hardware repair.
Let’s find out the root cause and fix our LG K51 as per the below troubleshooting steps –
Make sure the phone is not in Sleep Mode
First of all, we need to make sure the phone is on or off. Your phone may be ON but in sleep mode.
Try to wake the screen with a double-tap if the power button is stuck due to dust, dirt, etc.
3. Try to Force Restart the Phone
A soft reset can fix most of the common software issues. Let’s try to force restart our K51 using the volume down and power button.
Press & Hold the volume down & power button for 10 seconds or until the phone restarts.
If the phone reboots but is stuck on the boot screen or Metro/T-Mobile screen, you should try to get access to the recovery mode.
3. Try to puy your K51 into Recovery Mode
While pressing the volume down & power key, if the phone boots but fail to reach the home screen, we should try to enter the recovery mode.
To put LG K51 into recovery mode –
- Press & hold the volume down and power button
- When LG K51 appears on the screen, leave the power button for a moment, and hold it again. Don’t release the volume down key.
- Keep holding both the keys until your phone is on the “Factory data reset” screen.
If you’ve got access to the above “Recovery Mode” screen, try to hard reset the phone.
4. Make sure the phone is charging properly
Make sure the connection between the USB-C cable and charging port is not loose. Clean the port with a brush or blow air to clean any dust particles.
Switch to a different charger and wall outlet to identify the root cause of the issue.
5. Try to boot the phone into Download Mode
If nothing works, try to boot the phone into Download mode. This mode is used to recover a bricked phone.
If your K51 system firmware is corrupt, it can be restored by flashing a stock K51 kdz firmware in Download Mode.
To put your K51 into download mode –
- Turn on your computer
- Get a USB C data cable
- Connect one end of the USB cable to the computer
- Press the LG K51 volume up button & connect the other end of the cable to the phone.
- The phone must be now on the “Firmware Update” screen also known as the Download Mode.
Download & flash the LG K51 firmware as per the below tutorial –
Your K51 may also die down due to overheating. To phone can withstand a certain temperature. It shuts down to prevent any damage.
Try to turn on the phone once it cools down.
7. Check if the LCD has gone bad
If none of the troubleshooting steps worked, we need to replace the K51 LCD.
You can get the replacement LCD with a frame for around $69 at Amazon. Follow the below video to fix the K51 screen.
8. Other Hardware Issues
If the phone is all dead, even an LCD replacement cannot fix the phone. In such a case, we need to send the phone for repair.
The battery, charging port, power button, or motherboard needs to checked and replaced.
9. If your K51 keeps turning off
Are you able to boot the phone but it turns off abruptly? A bad battery can be responsible for such behavior.
You can check the K51 Battery health using the Hidden Menu.
Open the K51 phone dialer and dial *#546368#*500#
We are on the Hidden Menu Page. Select the 3rd option i.e. SVC Menu.
Look for “Battery Test” and open it.
On the battery test page, we get to check the “Battery information” & “Battery Condition”.
My K51’s battery is in GOOD condition.
Tap “Battery Information” for the detailed analysis.
Tick the check box “Battery log Save on/off”.
The log data shows the battery current, voltage, temperature, health, charging status, etc.
If your K51 is within warranty you should get it replaced at the earliest.
Were you able to restore your LG K51 back to a working state? Please share your experience in the comment section below.