LG K20 Plus Hard Reset, Soft Reset & Factory Reset – LGMP260 / TP260

If you’ve got issues with your LG K20 Plus such as overheating, getting slow, not turning on, no sound, not charging, forgot password/pin/pattern/knock code, Wifi/Bluetooth problems etc then the order of troubleshooting should be –

1. Soft Reset

2. Network Settings Reset (In case of network related issue)

3. Safe Mode

4. Factory Data Reset/Hard Reset via Phone Settings

5. Factory Data Reset/Hard Reset via Recovery Mode (Using Volume Down & Power Button)

6. Flashing Stock Firmware in Download Mode

7. Hardware Repair

In this post, we’re going to cover soft reset, network settings reset and hard reset (Factory reset). So, Let’s go through them one by one –

1. How to Hard Reset / Factory Reset / Master Reset LG K20 Plus MetroPCS & T Mobile

Hard Reset, Factory Data Reset & Master reset is one and the same thing.  In this process, the internal storage is wiped and the phone is restored back to factory settings.

However, there are different ways to perform the factory data reset process. Let’s check them out –

LG K20 Plus Factory Data Reset / Hard Reset via Phone Settings 


Click on the Settings icon on the home screen

Select “General Tab” and scroll down to “Backup & reset” to open it.

Now tap on “Factory Data Reset” to initiate the process.


Tap on “RESET PHONE”, “Delete all” and Finally “RESET” to start the Factory Reset Process.

After the reset is complete the phone will restart and you’ll land to the setup wizard screen.

LG K20 Plus Factory Reset Setup Wizard

We’re on the Welcome screen of the setup wizard.

The setup process is self-explanatory. Just follow the screenshots.

Move forward by tapping the forward arrow.

“SKIP” the “Insert Sim Card” page

You can connect to Wifi on “Set Internet Connection” page or move forward to the “NEXT” page.

Accept Google’s Terms of service by clicking “NEXT”

Set the Date & Time according to your time zone and tap “NEXT”

Enter your name in the Name field and move ahead.

The next is the Fingerprint Setup page. You can either add your fingerprint lock now or it can be done later.

Finally, finish the setup wizard by checking “I agree” on the Legal Documents page.

LG K20 Plus Factory Data Reset via Recovery Mode

In case you’ve forgotten your lock screen password/pin/pattern/knock code and you are unable to recover your phone even with the recovery email & password, then the only way out is to reset via recovery mode to get the phone back to normal.

To enter recovery mode –

Turn OFF your phone


Press Volume Down & Power Key together to boot the phone.

As soon as the LG logo comes on screen, release the power key and hold it again.

Now, keep on holding the Volume Down & Power Button until you’re in recovery mode visible in the screenshot below.


In recovery mode, we can move UP and Down with Volume Keys and confirm with the Power Key.

To reset the phone, move down from “No (Exit)” to “Yes” with the help of Volume Down button.Press Power Key to Confirm our selection.

On the next screen, again move down to “Yes” with Volume Down button and Press the power button to initiate the factory data reset process.

After the phone is reset, you’ll land on the Welcome screen of the Setup Wizard.

Complete the setup wizard as shown before.



LG K20 Plus Factory Reset via TWRP (Custom Recovery)

If you’ve replaced the K20 Plus stock recovery with TWRP (Custom Recovery), then the factory data reset needs to done within the custom recovery itself.


After you boot into TWRP, hit on “Wipe” to open it.

Move the slider towards the right to initiate the factory reset process.

Once the factory reset is complete, tap on “Reboot System” to restart the phone.

Complete the Setup Wizard to land on the Home Screen.

2. How to Reset Network Settings on LG K20 Plus

In case of network related issues, its better to reset network settings, before attempting a factory data reset.

The data remains intact on resetting network settings.

The issues can be related to call, text, data, Bluetooth and Wifi.

To reet network settings, Go to Settings < Backup & reset < Network Reset Settings and tap on it.

Hit “RESET SETTINGS” twice to confirm your action.

Network Settings have been reset.

3. How to Soft Reset LG K20 Plus MetroPCS / T Mobile


Soft Reset is nothing but a restart. For any small issue, this should be our first troubleshooting step.


LG K20 Plus MP260 Soft Reset

To do a soft reset, long press the power button and select “Power off and restart”.


If the phone is hanged and power button does nothing,  keep the power key pressed for few seconds until a force reboot takes place.

If still out of luck, pull out the battery, put it back in and turn on the phone.




LG K20 Plus MP260 Stock ROM KDZ Download & Firmware Update Tutorial

In this tutorial, we are going to restore a bricked LG K20 Plus MetroPCS back to working state. In this troubleshooting, we’ve to flash the K20 Plus stock firmware (kdz) using LGUP flashing tool.

You can also use this tutorial to unroot your phone back to factory state for warranty reasons or just to update your K20 plus android firmware to mp26010v.

The files needed to flash the stock firmware with their respective download links are –

1. LG K20 Plus USB Driver (Serial Port Driver installation for flashing)


2. LGUP Store Version 1.14 ( The official LG flashing tool)


3. Uppercut (serves as K20 Plus DLL file)



4. LG K20 Plus mp26010v MetroPCS Stock ROM Firmware.zip (extract the zip file to get kdz)



Now that you’ve downloaded the necessary files, let’s proceed with the tutorial –

How to Unbrick / Flash LG K20 Plus

Step 1: Installing the necessary programs on our computer

First of all, we’re going to install all the necessary programs on our computer

LG K20 Plus Download Mode Driver


Lets’ start with LGMobileDriver v4.2 installation

Double click on the setup file to start the installation. You need to install LG USB driver only if it’s not already installed on your computer.



LG K20 Plus Driver

Finish the driver installation by following the InstallShield wizard for LG Mobile Driver.

LG K20 Plus LGUP

Now install the LGUP flashing tool by clicking on the setup file.

LG K20 Plus LGUP Installation

Complete the LGUP installation but don’t run the program yet.

Step 2: Connecting K20 Plus to PC in Download Mode & installing the necessary drivers


The next step is to boot our K20 Plus in Download Mode

To enter Download Mode –

Turn off the phone

Connect one end of the USB data cable to your K20 Plus

Press the Volume UP key as shown above

Keep the Volume UP button pressed & connect the other end of the USB cable to your PC.

If done correctly, the phone will boot into download mode.

LG K20 Plus Download Mode Firmware Update

“Download Mode” will flash for few seconds then it’ll change to “Firmware Update” as shown above.

Now, wait for the LG K20 Plus USB Modem & Serial Port driver to install.

We’re expecting LGE AndroidNet USB Modem & LGE AndroidNet Serial Port drivers to install successfully.

Step 3: Loading LGUP with the help of Uppercut & Flashing the Stock Firmware

LG K20 Plus Uppercut

After the successful driver installation, we would launch LGUP flashing software with the help of Uppercut.

If you would directly run LGUP, it won’t detect the connected phone.

Uppercut aids in the detection of the connected phone in download mode.

Thanks to autoprime, there’s no need to search for the K20 Plus DLL file anymore.

LG K20 Plus Uppercut DLL

Open the Uppercut folder, and run the program by clicking on the exe file.


Move on to Next Page (Page 2)

LG K20 Plus Downgrade Android Software Version-mp26010x to mp26010j

In most of the cases, a firmware downgrade is performed to gain root. A firmware update patches the security exploit so downgrading comes to resue.

However, in our case rooting will never be an issue thanks to the unlockable bootloader of LG K20 plus

For K20 Plus we need to downgrade only if stuck on Google’s Factory Reset Protection (FRP) screen while doing a hard reset. To bypass the Google account verification process (FRP) on LG K20 Plus we’ve to downgrade the firmware to mp26010j. Let’s see how to do this –

How to Downgrade LG K20 Plus Android Firmware –


The first step is to boot the phone in download mode.


LG K20 Plus Download Mode Firmware Update

To enter download mode –

Connect one end of the USB data cable to your K20 Plus.

Now press the Volume UP button.

Keep the Volume UP key pressed, and connect the other end of the USB cable to your computer.

The phone will boot into download mode.

The screen would flash “Download Mode” for a moment then it will change to “Firmware Update” as shown above.

Wait for  LG AndroidNet USB Serial Port driver to install before moving further.


LG k20 Plus USB Driver

If you haven’t installed LG USB driver on your PC yet, you can download it from the below link –


Once downloaded, install the USB Driver setup file as shown above.



You can see the download mode serial port driver is installed successfully.

Now we are ready for the downgrade.

The files that we need for the downgrade process are –

  1. LGUP Store Version 1.14 – The Flashing software
  2. UPPERCUT – It serves the purpose of LG K20 Plus DLL file.
  3. LG K20 Plus mp26010j.kdz – The stock firmware / ROM  file

Download the zip file from below link on your computer & extract it. It contains all the necessary file for flashing.


LG K20 Plus LGUP Download

First of all, we’ve to install the LGUP setup file as shown above.

LG K20 Plus LGUP Installation

Finish the LGUP installation but don’t run it yet. It won’t detect the connected LG K20 Plus without the help of uppercut.

LG K20 Plus Uppercut


Now we’ve to run uppercut and it will load LGUP on its own.

Earlier, it was a pain to search for the proper DLL file as its different for every LG model.

Without the proper DLL file, LGUP cannot detect the connected phone in download mode.

Thanks to Autoprime@xda who made this one software which works for any LG phone and no more searching for a DLL file.

Open the UPPERCUT folder.

LG K20 Plus Uppercut

Double click on the Uppercut.exe file to run.

LGMP260 Uppercut

Wat till it loads LGUP.

LG K20 Plus DLL File

LGUP is loading

You can the current firmware version is showing up in LGUP

The connected phone is LGMP260 running android version MP26010x.

This is the latest LG K20 Plus software with Android Security Patch Level February 1, 2018.

We’re going to downgrade it to MP26010J.

Tap on the “3 dots” icon and browse for the downloaded kdz file for flashing.

Select MP26010j_00_0316.kdz file and OPEN it in LGUP for flashing.

The kdz file is added to LGUP.

You can notice the Flashing Process is set to “REFURBISH”

We’ve to change the flashing process from “REFURBISH” to “UPGRADE”.

Even though we’re downgrading we’ve to select UPGRADE.

Now click on “Start” to initiate the process.

At 4 % you’ll notice it says “Anti Rollback Check PASS”. This explains that the current firmware can be downgraded.

Wait for the downgrade process to complete.

At around 80% the process gets completed and the phone Reboots.

Wait till the process gets completed to 100%.

We’ve successfully downgraded LG K20 Plus from mp26010x to mp26010j.

Now you can easily Bypass Google Account (FRP) on your K20 Plus.

If facing any issues please leave a comment below.